Customer Support Representative

**Overview:** - HighLevel is a cloud-based, all-in-one white-label marketing and sales platform. - Supports over 2 million businesses globally. - Customer Support Representative role focuses on technical support for HighLevel’s software suite. **Key Responsibilities:** - Provide exceptional customer service, including responsive follow-through. - Troubleshoot product issues and support software solutions. - Handle customer queries and concerns professionally. - Be available for multiple customers, including via Zoom video calls. - Record incident-related information and conduct analysis. - Resolve or recommend resolutions to customer problems. - Participate in new product release testing. - Maintain a knowledge network to improve team effectiveness and customer information. **Requirements/Skills/Qualifications:** - 2+ years of technical support experience in a product-based organization, preferably in B2B SaaS. - 1 to 3 years of customer support experience. - Strong technical aptitude, analytical and troubleshooting skills. - Excellent communication skills, both verbal and written. - Fluent in English and experience with ticketing systems. - Reliable high-speed broadband connection (20Mbps download speed). - Own laptop with USB headset or built-in webcam and mic. - Team-player attitude and ability to work independently. - Excellent note-taking skills. **Compensation & Benefits:** - Not specified in the provided text. **EEO Statement:** - HighLevel is an Equal Opportunity Employer. Demographic information provided is voluntary and used solely for compliance. Refusal to provide will not affect application status. Data will be kept separate from the application and will not influence hiring decisions.