Lead, Trial Experience

Overview: - HighLevel is a cloud-based marketing and sales platform supporting over 2 million businesses globally. - The platform empowers users to streamline operations, drive growth, and achieve goals. - HighLevel operates in a global, remote-first environment with a focus on creativity, collaboration, and impact. Key Responsibilities: - Provide daily leadership, coaching, and empowerment to Trial Experience Specialists. - Serve as the primary point of contact for management inquiries and customer support escalations. - Facilitate training sessions for Leads and Managers, and provide ongoing support. - Monitor team and department health, contribute to strategic team development, and track performance metrics. - Identify areas for process redesign, address advanced customer requests, and foster a collaborative work environment. - Execute additional tasks and responsibilities as business needs evolve. Requirements/Skills/Qualifications: - Bachelor’s Degree or Equivalent with SaaS experience. - Proven ability to manage the full sales cycle in SaaS sales. - Strong communication, negotiation, and leadership skills. - Prior experience leading fast-paced, customer-facing teams in a SaaS or Product-Led Growth company. - Strong technical aptitude and knowledge of various CRM systems and social media applications. - Demonstrated problem-solving, conflict management, and accountability skills. - Ability to learn quickly and apply new technologies. Compensation & Benefits: - Not specified in the provided text. EEO Statement: - HighLevel values diversity and inclusive hiring/promotion practices. - Committed to creating an environment where employees from all backgrounds can thrive. - Reasonable accommodations may be made for individuals with disabilities.