top-design
burger-icon

Senior Manager, Customer Support

April, 22

  • usaUnited States
  • usaEE Full-Time
  • usaSupport
  • usaRemote
Report problem
**Overview:** - HighLevel is a global, cloud-based marketing and sales platform. - Supports over 2 million businesses across various industries. - Focuses on elevating digital presence and driving growth. - Operates in a remote-first environment with a culture of creativity, collaboration, and impact. **Key Responsibilities:** - Lead and develop a team of Customer Support Managers. - Monitor KPIs and drive team performance towards customer satisfaction. - Conduct performance coaching and implement process improvements. - Manage projects, collaborate with internal departments, and optimize talent and resources. - Serve as an escalation point for high severity issues. - Update job knowledge and managerial skills through continuous learning. **Requirements/Skills/Qualifications:** - BA/BS in a relevant field or equivalent customer service managerial experience. - 5+ years of experience in leading a fast-paced, results-driven team. - Experience with staffing, performance management, and coaching junior managers. - Strong collaboration, time-management, and prioritization skills. - Strong technical aptitude and experience with Google Suite, Zoom, Slack, Excel, and Mac. - Demonstrated problem-solving and conflict management abilities. - Proactive, accountable, and comfortable asking questions. **Compensation & Benefits:** - Not specified in the provided text. **EEO Statement:** - The company is an Equal Opportunity Employer. - Demographic information provided is voluntary and used solely for legal compliance. - Refusal to provide demographic information will not affect application status.
pro-design

Unlock PRO Jobs NOW

Get more Job Interviews

  • check

    Unlock All JobsGet access to all remote jobs and get new job alerts in your email.

  • check

    Be the First to ApplyWith PRO access get first mover advantage.

  • check

    Price less than a coffeePRO subscription starts with just $5.

50% off - Limited time offer!

Testimonials

Find out how Remote Jobs Hunt has change life of remote job seekers.

arrows

Remote Jobs Hunt has been a game-changer for me. As a software developer, I wanted a 100% remote position that allowed me to work from anywhere. Within a week of signing up, I had multiple job offers from companies that aligned with my skills and values. Highly recommend!

— Alex, Software Developer

arrows

I was struggling to find remote opportunities that fit my expertise as a marketing manager. Thanks to Remote Jobs Hunt, I received job alerts tailored to my profile, and within a month, I landed a role with a fantastic remote-first company. The platform made my job search so much easier!

— Sarah, Marketing Manager

arrows

As a graphic designer, I needed the flexibility to work from home, and Remote Jobs Hunt delivered. The platform’s personalized job recommendations were spot on. I found a creative role at a top remote agency, and I couldn't be happier!

— Jason, Graphic Designer

arrows

Remote Jobs Hunt exceeded my expectations. I had been searching for a full-time remote customer support position for months, but nothing seemed like a good fit. Within days of creating my profile, I was connected with a remote-first employer, and I secured a job that suits my lifestyle perfectly.

— Priya, Customer Support Specialist

arrows

Finding a flexible, remote writing position was a challenge until I discovered Remote Jobs Hunt. The site helped me find exactly what I was looking for—freelance gigs with great clients. I now have the work-life balance I’ve always wanted!

— Megan, Content Writer

arrow-left
arrow-right

Frequently Asked Questions

Still you have any questions? Contact our Team via support@remotejobshunt.com

Explore new Remote Job Opportunity Daily with RemoteJobsHunt.com

www.remotejobshunt.com is one stop destination for all remote job seekers. We provide latest remote jobs available with leading companies which are rarely published on any job portals.