Digital Customer Representative

Overview: - Seeking a Digital Customer Representative (DCR) to support global customers using the Instructure Learning Platform. - Role involves enhancing the digital customer experience and facilitating the digital transformation. Key Responsibilities: - Develop and manage the Instructure digital customer experience. - Perform day-to-day management of digital tools and promote process improvement. - Identify and streamline repetitive tasks through automation. - Monitor digital customer journey outcomes and identify opportunities and risks. - Own communication in the customer success inbound queue. - Deploy data-driven automated implementation activities and track customer progress. - Develop and execute digital campaigns at scale. - Ensure data integrity standards in Gainsight and Salesforce. - Assist in coordination of customer success led webinars & campaigns. - Generate and qualify inbound opportunities through various channels. - Review and analyze the customer base for growth opportunities. - Develop and execute action plans based on feedback and survey data. Requirements/Skills/Qualifications: - Bachelor's degree or equivalent. - Exceptional written and verbal communication skills. - Experience in building digital campaigns with efficient processes. - Ability to set expectations and manage issues to completion. - Strong multitasking and prioritization skills. - Team mentality with strategic and tactical use of resources. - Demonstrated problem-solving ability. - Prior experience with email marketing platforms/tools and CRM systems. - Customer-facing experience within the EdTech industry or similar software companies. Compensation & Benefits: - Not specified in the provided text. Diversity & Equal Opportunity: - Instructure is an Equal Opportunity Employer. - All employees are required to pass a background check.