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Technical Account Manager(Remote, US)

March, 19

  • usaRemote, United States / United States
  • usaFull Time
  • usaCustomer Delivery
  • usaRemote
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Overview: - Level AI is an AI-native platform transforming contact centers into strategic assets. - Utilizes Large Language Models to extract insights from customer interactions. - Provides actionable intelligence to enhance customer experience and drive growth. - Committed to staying updated with the latest AI innovations. Key Responsibilities: - Serve as the primary technical contact for enterprise customers. - Understand and align with customer business goals and technical requirements. - Collaborate with engineering and product teams on customer feedback and roadmap decisions. - Troubleshoot technical issues and improve platform performance. - Conduct business reviews and drive value realization. - Develop and maintain strong relationships with key stakeholders. Requirements/Skills/Qualifications: - 4+ years of experience in Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer roles. - Strong understanding of AI, NLP, and cloud-based SaaS solutions. - Excellent communication and relationship-building skills. - Proven ability to troubleshoot technical issues and work cross-functionally. - Experience in managing enterprise customer accounts and driving adoption of technical solutions. - Impeccable character attributes including drive, curiosity, problem solving, and teamwork. Compensation & Benefits: (No specific details provided)
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