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Customer Success Associate EMEA

April, 22

  • usaLisbon / Spain / Cape Town
  • usaFull-time
  • usaCustomer Success
  • usaRemote
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Overview: - RemoFirst offers global payroll and compliance services for remote teams. - Empowers employers to hire internationally without local entities. - Founded in 2021, remote-first, focusing on people, excellence, and delivery. Key Responsibilities: - Manage a large portfolio of clients via email, support tickets, and calls. - Run onboarding calls for clients and their employees. - Answer questions related to hiring, payroll, and employee management. - Identify opportunities for expansion or upsell. - Keep clients informed about platform features and updates. - Flag common client pain points and suggest improvements. - Maintain accurate records of client interactions and account status. Requirements/Skills/Qualifications: - 2+ years of experience in a customer-facing role. - Strong verbal and written communication in English, Spanish, or German. - Comfortable with video calls and professional tone. - Organized, detail-oriented, and able to manage multiple clients and timelines. - Curious and eager to learn about global employment and remote work operations. - Tech-savvy with experience using Google Workspace, CRMs, or help desk platforms. - Experience with HR or payroll processes is a nice-to-have. Compensation & Benefits: - Competitive compensation package. - Top-of-the-range work equipment. - 100% remote work option. - Paid time off regulated by local statutory. - Culture values respect, kindness, smart work, diversity, and inclusion. (Note: Specific compensation details and benefits were not provided in the original text.)
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