Head of Customer Success (Senior Director)

Overview: - Senior Leader of Customer Success at Sprinto, a platform automating information security compliance. - Responsible for strategic vision and execution for global Customer Success organization. - Position critical for driving revenue retention, customer advocacy, and scalable product adoption. Key Responsibilities: - Develop and execute a Customer Success (CS) strategy aligned with Sprinto’s growth goals. - Lead and develop a high-performing, globally distributed CS team in a fully remote environment. - Drive adoption of a new product category (GRC Automation) for customers. - Engage directly with key customers to understand evolving market needs and influence product evolution. - Collaborate cross-functionally with Sales, Product, and Marketing based on customer feedback. - Establish data-driven frameworks for tracking customer health, risk, and success outcomes. - Implement scalable processes and automation to drive efficiency and maximize retention. Requirements/Skills/Qualifications: - 12+ years in B2B Sales, Solutions, Onboarding, and Customer Success. - At least 5 years in senior leadership, managing managers. - Proven experience scaling a CS function in a high-growth SaaS environment, preferably beyond $100M ARR. - Strong commercial acumen with a track record of revenue retention and expansion. - Experience with technical SaaS products and driving customer adoption in new product categories. - Excellent stakeholder management skills and ability to influence cross-functional teams. - Data-driven mindset with proficiency in CS tools, analytics, and automation. - Experience hiring and leading remote teams across global markets. Compensation & Benefits: - Remote First Policy. - 5 Days Working With FLEXI Hours. - Group Medical Insurance for parents, spouse, and children. - Group Accident Cover. - Company Sponsored Device. - Education Reimbursement Policy. (Note: Specific compensation details were not provided in the original text.)