Senior Director - Customer Onboarding

Overview: - Senior Director of Customer Onboarding & Implementation at Sprinto, a platform automating information security compliance. - Role involves strategic vision and execution for a global, fully remote onboarding organization. - Aims to drive revenue retention, customer advocacy, and long-term success in a competitive market. Key Responsibilities: - Define and execute a scalable, value-driven onboarding strategy. - Lead and develop a globally distributed, high-performing onboarding team in a remote environment. - Drive adoption in a new product category by educating, enabling, and adopting strategies. - Engage hands-on with key customers to understand use cases, identify pain points, and influence product evolution. - Manage hundreds of concurrent onboarding journeys using automation, analytics, and scalable frameworks. - Align onboarding efforts with Sales, Success, Support, Product, and Marketing for an effective go-to-market strategy. - Exhibit hands-on leadership in a remote setup, hiring, developing, and leading globally distributed teams. - Utilize a data-driven mindset to measure and optimize onboarding success. - Demonstrate exceptional stakeholder management abilities. Requirements/Skills/Qualifications: - 12+ years of experience in B2B SaaS onboarding, customer success, or implementation. - 5+ years in a senior leadership role. - Proven track record in scaling onboarding functions in high-growth, multi-product environments. - Strong technical acumen with expertise in product implementation, API integrations, and automation. - Hands-on leadership experience in a remote setup. - Data-driven approach to onboarding tools, analytics, and automation. - Exceptional stakeholder management skills. - Preferred experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets. Compensation & Benefits: - Remote First Policy. - 5 Days Working With FLEXI Hours. - Group Medical Insurance for parents, spouse, and children. - Group Accident Cover. - Company Sponsored Device. - Education Reimbursement Policy. (Note: Specific compensation details were not provided in the original text.)