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Sr Technical Account Manager

2 days ago

  • usaBengaluru
  • usaRemote
  • usaCustomer Experience
  • usaRemote
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Overview: - Sprinto is a platform that automates information security compliance for businesses. - The company has 250+ employees and serves over 2000+ customers in more than 75 countries. - Funded by top investment partners and has raised 32 Million USD in funding. Key Responsibilities: - Serve as a strategic advisor to senior stakeholders on global security and compliance standards. - Own the onboarding process, guiding customers through product implementation. - Engage with senior stakeholders, building trusted relationships and providing expert guidance. - Drive technical adoption, troubleshooting integration issues, and ensuring seamless deployment. - Collaborate cross-functionally to resolve challenges and drive improvements. - Monitor customer success, track key performance indicators, and enhance customer experience. - Advocate for customer needs, gather feedback, and contribute to product enhancements. - Ensure continuous improvement in onboarding processes, documentation, and internal workflows. Requirements/Skills/Qualifications: - 4-5 years of overall experience, with at least 2 years in Technical Account Management, Customer Success, or similar roles. - Strong technical problem-solving skills, with experience in troubleshooting integrations. - Excellent communication skills, capable of simplifying complex security concepts. - Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack. - Relevant certification (CISSP, CISM, ISO 27001 Lead Implementer) preferred. Compensation & Benefits: - Remote First Policy - 5 Days Working With FLEXI Hours - Group Medical Insurance (Parents, Spouse, Children) - Group Accident Cover - Company Sponsored Device - Education Reimbursement Policy (Note: Specific compensation details were not provided in the job description.)
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