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Customer Success Manager

March, 19

  • usaMedellin
  • usaFull-time
  • usaLATAM
  • usaRemote
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Overview: - Viseven Group is a global B2B MarTech service provider for Pharma and LifeScience companies. - The company offers software and digital marketing services to drive digital transformation. - Seeks a Customer Success Manager to align cross-functional teams for complex projects. Key Responsibilities: - Act as a strategic partner to clients, guiding digital transformation efforts. - Offer expert advice on Viseven's product and service portfolio. - Oversee initiatives, coordinate with internal teams, and manage communication. - Drive adoption of platform/ways of working and support post-onboarding. - Identify new opportunities, support Account teams, and perform regular status reviews. - Collaborate with internal teams for a seamless customer experience. - Support the Account team in sales processes and proposal development. Requirements/Skills/Qualifications: - Advanced English proficiency (verbal and written). - Client-facing experience and customer onboarding skills. - Customer retention strategies and data analysis abilities. - Cross-functional collaboration and basic project management. - Sales and upselling techniques, customer feedback collection, and analysis. - Understanding of Pharma market operations, digital in Pharma, and Viseven's tools. Compensation & Benefits: - Competitive compensation with performance-based salary and career reviews. - 18 business days of paid time off per year, increasing to 20 after 2 years. - 4 business days of non-documented sick leave, 20 business days of documented sick leave. - 3 paid business days of family leave. - Comprehensive medical insurance. - English language learning opportunities. - Professional development through forums and conferences. - Corporate events and team-building activities. - Comfortable office environment with remote work options.
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