Solution Consultant (US & Canada)

Overview: - Everbridge seeks an accomplished Solution Consultant for large-scale clients in the US & Canada, with a focus on SaaS-based critical communications and enterprise safety solutions. - The position is remote/home-based, based in India, and aligns with US working hours. - The consultant will be part of the client's business continuity team, providing project management support, technical consultancy, and comprehensive training. Key Responsibilities: - Oversee deployment planning, solution adoption, and technical issue resolution to ensure positive customer experiences. - Establish a formal governance model with clients and conduct regular stakeholder meetings. - Develop a continuous product education program and deliver training sessions. - Set and track customer success criteria, manage action plans, and troubleshoot customer concerns. - Serve as a customer advocate within Everbridge, reporting feedback to relevant departments. Requirements/Skills/Qualifications: - Minimum 3+ years in a customer-facing support or consulting role (professional services, account management, project management). - Good project management skills and ability to handle conflicting priorities. - Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking. - Proven track record in coordinating internal departments to solve complex customer support or implementation problems. - Previous consulting experience with emergency preparedness or business continuity best practices is a plus. - Excellent verbal, written, and interpersonal communication skills. - Strong critical thinking, analytic, and problem-solving abilities. - Strong time management skills with proficiency in Microsoft Office Suite, Salesforce.com, and web-based applications. - Bachelor's degree in Business, Computer Science, or related field. Compensation & Benefits: - The job description does not provide specific details on compensation and benefits. About Everbridge: - Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. - The company digitizes organizational resilience by combining intelligent automation with comprehensive risk data. - Everbridge is an Equal Opportunity/Affirmative Action Employer.