Customer Success Manager II

**Overview:** - Role: Customer Success Manager II - Location: West Coast of Canada (British Columbia or Alberta) - Company: Achievers - Mission: To change the way the world works through disruptive technology and a strong workplace culture **Key Responsibilities:** - Drive strategy and growth for the Achievers recognition and engagement platform - Promote product adoption and highlight best practices - Implement recognition strategies - Establish measurable goals and KPIs - Track implementation and adoption activities - Manage revenue pipeline and align customer success with sales goals - Lead workshops and training - Provide regular status reports and manage account escalations - Assess risk in upcoming contract renewals - Recognize peers **Requirements/Skills/Qualifications:** - 5-8 years of account management experience at a software/SAAS company - Strong business and sales acumen - Proficiency with CRMs (Salesforce, etc.) - Experience in presentations and technical solutions - Demonstrated analytical skills with Excel/PowerPoint - Experience managing a sales pipeline and carrying a sales quota - Strong customer-facing skills - Bachelor’s Degree **Compensation & Benefits:** - Competitive Pay - Parental Leave Top-up - Health Benefits and Life Insurance - RRSP Matching - Flexible Vacation - Employee and Family Assistance Program - Full access to LinkedIn Learning Library - Internal Mentorship Program - Employee-Led Employee Resource Groups - Beautiful office space in Toronto - Points-based Employee Recognition Program - Opportunities for professional development and career growth **Why You’ll Love Working at Achievers:** - Passionate about disruptive technology and employee success - Recognized for contributions to HR and technical excellence - Fosters an environment of connection, security, and community - Committed to excellence and adapting to change - Enjoys coming to work due to belief in product and culture - Committed to creating an inclusive and accessible recruitment process