Director, Client Services

Overview: - Director of Client Services (DCS) role within StackAdapt’s Global Client Services team. - Strategic role responsible for regional territory, guiding a team of Account Managers. - Focus on campaign management, performance optimization, and strategic recommendations. - Driving long-term client retention and growth. - Representing territory’s voice across the organization and contributing to client success and internal innovation. Key Responsibilities: - Participate in account planning and execution for key accounts. - Oversee major client initiatives and build strong relationships with key customers. - Define and set the standard for client management excellence. - Use data and client feedback to inform strategy and technical direction. - Collaborate with internal teams to translate client feedback into platform or service improvements. - Represent the needs, priorities, and insights from the territory across departments. - Lead wide-reaching, cross-functional Global Client Services initiatives. - Foster the growth and development of Account Managers and Account Leads. - Lead hiring, onboarding, and performance planning efforts. - Travel as necessary for client meetings, team development, and key initiatives. Requirements/Skills/Qualifications: - Extensive media and programmatic advertising experience. - Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy. - 5+ years of experience managing a team. - Demonstrated success in leading high-performing client-facing teams. - Proven ability to lead strategic planning, cross-team initiatives, and operational improvements. - 10+ years of experience in account management, planning, and execution in the programmatic space. - Strong analytical, communication, and management skills. - Passion for mentorship, team development, and creating a culture of excellence. - Proactive, solution-oriented mindset with the ability to think strategically and execute effectively. - Bonus if experience with StackAdapt. Compensation & Benefits: - Highly competitive salary + commission structure. - RRSP/401K matching. - 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off. - Access to a comprehensive mental health care platform. - Health benefits from day one of employment. - Work from home reimbursements. - Optional global WeWork membership. - Robust training and onboarding program. - Coverage and support of personal development initiatives. - Access to StackAdapt programmatic courses and certifications. - Awesome parental leave policy. - Friendly, welcoming, and supportive culture. - Social and team events. - Recognition for diverse and supportive workplace, high performing campaigns, and innovation. - Apply for this job.