Technical Account Manager( Remote, India)

Overview: - Level AI is a Series C startup founded in 2019, headquartered in Mountain View, California. - Specializes in revolutionizing customer engagement by transforming contact centers into strategic assets through AI-native platforms. Key Responsibilities: - Act as the primary contact for key client accounts, building and maintaining strong client relationships. - Handle onboarding of multiple clients simultaneously. - Understand and meet clients' technical requirements and business objectives with AI-powered customer support solutions. - Collaborate with internal teams to address client needs and resolve technical issues. - Develop and maintain a deep understanding of AI-powered customer support solutions. - Communicate technical information effectively to clients. - Identify opportunities for upselling and cross-selling solutions to existing clients. - Track and report on key account metrics to drive improvements. Requirements/Skills/Qualifications: - Bachelor's degree in Computer Science, Information Systems, or equivalent experience. - 2-3+ years of hands-on technical experience. - Strong technical background with knowledge of SaaS platforms, APIs, and cloud services. - Excellent project management skills and ability to manage multiple projects. - Ability to communicate technical concepts to non-technical stakeholders. - Exceptional organizational and problem-solving skills. - Strong English communication skills (written and verbal). - Comfortable working EST hours. - Familiarity with CRM integrations (Salesforce, Zendesk) and AI technologies. - Experience with Telephony Systems (AWS Connect, Five9, Genesys). Compensation & Benefits: - Not specified in the provided text.