Director of Logistics and Order Fulfillment

**Overview:** - The role involves overseeing retail and direct-to-consumer (DTC) operations, customer service, and logistics to ensure a customer-centric retail experience. - The Director of Logistics and Order Fulfillment is responsible for managing 3PL warehouses, optimizing processes, and improving the customer journey. - The position requires driving cross-functional collaboration to align operations with business objectives. **Key Responsibilities:** - Oversee retail operations, DTC management, and logistics coordination. - Analyze KPIs for process improvement and customer experience enhancement. - Lead customer service teams, establish standards, and manage feedback programs. - Manage logistics operations, including warehousing, shipping, and distribution. - Develop contingency plans for supply chain disruptions and seasonal demand. - Collaborate with Marketing and Sales for cohesive customer experiences. - Implement systems for seamless customer interactions and issue resolution. - Lead, mentor, and develop a high-performance team. - Foster a culture focused on customer satisfaction and continuous improvement. **Requirements/Skills/Qualifications:** - Bachelor’s degree in Business, Operations, Supply Chain Management, or related field; MBA preferred. - 7+ years of experience in retail operations, customer service, and logistics; at least 3 years in a leadership role. - Strong expertise in logistics, DTC operations, supply chain management, and customer service strategy. - Proven track record of process optimization and customer satisfaction enhancement. - Excellent analytical, leadership, and communication skills. - Strong project management, organizational skills, and attention to detail. - Remote-first work environment with occasional travel. - Passion for improving childhood nutrition and contributing to a dynamic work environment. - Previous exposure to cross-functional work between Sustainability and Operations. - Must reside in the United States. **Compensation & Benefits:** - Full-Time, Salaried, Exempt position with a salary range of $120,000.00 to $165,000.00. - Annual Bonus, 401(k) program with company match, Remote Life Stipend, and Employee Discounts. - Monthly Cell and Internet Stipend, Quarterly Farm-to-Fridge home deliveries. - Paid Parental Leave, Vision and Dental Insurance, Life insurance, Flexible spending account, Health savings accounts, Employee assistance program. - Additional benefits and leaves as required by law based on residence. **Who We Are:** - Our mission is to drive systemic improvement in childhood nutrition for a healthier, happier, and more equitable world. - We provide organic, crave-worthy snacks and meals for children, supporting farmers and parents with high-quality, nutritious products. - Our team is fully remote, fostering a collaborative, dynamic, and supportive culture. - We are a purpose-driven brand with diverse backgrounds, passions, and beliefs, committed to positive social change and food justice.