Technical Operations Manager - LatAm

Overview: - Join Spotify's Sales team to build relationships and grow business in music and podcasts. - Technical Operations role focused on diagnosing and resolving advertising campaign issues. - Act as a subject-matter expert and escalation point for Spotify Ad Sales systems and tools. Key Responsibilities: - Diagnose and triage issues for advertising campaigns, ensuring proper delivery and performance. - Collaborate with cross-functional teams to address and resolve issues across all buying channels. - Manage major campaign tracking, delivery, and reporting bugs with relevant teams. - Advocate for system improvements and maintain a backlog of bugs and enhancements. - Oversee escalated billing issues and discrepancies managed by offshore teams. - Contribute to internal best practice guidelines and processes. - Participate in client calls and guide updates and resolutions. - Fluent in Portuguese, English, and preferably Spanish. Requirements/Skills/Qualifications: - Bachelor's degree in Sales, Advertising, Marketing, or Business. - Minimum of 5 years of experience in ad operations, account management, or campaign management. - Solid digital media industry knowledge and experience with third-party verification partners and ad server platforms. - Experience with Google Ad Manager, Megaphone, or similar ad servers. - Experience managing bug tickets, escalations, and issue triage. - Understanding of technical foundations of digital media, podcasts, and programmatic mediums. - Fluency in 3rd party tracking vendors and proficiency in Google and Microsoft product suites. - Strong organizational skills, attention to detail, analytical and project management abilities. - Excellent verbal, written, and presentation skills. - Belief in teamwork and eagerness to learn and grow at Spotify. Compensation & Benefits: - Not specified in the provided text. Location: - Based in Brazil, with flexibility to work remotely. Diversity & Inclusion: - Spotify is an equal opportunity employer, welcoming diverse voices and backgrounds.