Senior Configuration Engineer

**Overview:** - Role at Emburse, a, or a company with momentum, serving 12M+ users across 120 countries. - Innovate with a team of bright minds in finance, tech, and AI. - Empowered work environment with competitive pay and flexible work. - Contribute to efficiency, innovation, and smarter financial decision-making. **Key Responsibilities:** - Understand and configure software to meet customer requirements using Java, Python, JSON, Groovy, Jenkins, GitHub, etc. - Collaborate with project managers and customers to ensure Service Level Agreements (SLAs) and quality. - Mentor analysts, assist with solution design, troubleshooting, and peer reviews. - Track and manage requests using case tracking systems. - Provide excellent customer service via phone, email, and Salesforce. - Acquire technical product knowledge through various means. - Test configurations to ensure they meet original requests. - Proactively update project managers and follow up with customers. - Act as a technical resource in training, testing, and troubleshooting. - Identify improvements and suggest best practices. - Assist with complex functions and database queries. - Collaborate with product teams to understand new functionality. - Evaluate and improve internal business processes. **Requirements/Skills/Qualifications:** - Bachelor’s degree in Computer Science or related, or equivalent years’ experience in customer service, support, web design/development. - 3+ years’ experience with Object Oriented Java, SQL in Production, Java, Python, JSON. - Knowledge of enterprise-level financial applications. - Strong interpersonal communication skills, critical thinking, problem-solving, and ability to work under deadline pressure. - Familiarity with business productivity software and automation software. - Learner’s mindset with a drive to improve knowledge and abilities. - Ability to apply analytical skills, validate results, and troubleshoot issues. - Experience using Salesforce. **Compensation & Benefits:** - Not specified in the provided text. **EEO Policy:** - Emburse provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics. Complies with federal, state, and local nondiscrimination laws.