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IT Help Desk Support Engineer

March, 15

  • usaAuckland
  • usaFull Time
  • usaCorporate IT
  • usaRemote
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Overview: - Remote/home-based IT Help Desk Support Engineer role at Everbridge, New Zealand. - Provides technical support to global colleagues, including executives and engineers. - Part of a globally distributed, committed Corporate IT team. Key Responsibilities: - Offer comprehensive technical support for a variety of IT requests. - Install, configure, and ensure usability of hardware and software. - Troubleshoot issues across multiple channels. - Manage user accounts in Active Directory, Office365, and internal applications. - Contribute to IT projects and initiatives. - Develop and maintain IT documentation. - Escalate unresolved issues to higher-level teams. - Conduct follow-ups to ensure customer satisfaction. Requirements/Skills/Qualifications: - 3 years of IT Support or Desktop Support experience. - Skilled in user account administration and troubleshooting within Active Directory and Office 365. - Strong understanding of IT fundamentals (network protocols, DHCP, DNS). - Exceptional interpersonal skills and communication. - Proficient in remote troubleshooting and clear instruction delivery. - Experience with Windows and Mac OS environments. - Familiarity with Microsoft enterprise technologies and collaboration tools. - Continuous learning mindset and openness to new tools. Compensation & Benefits: (No specific details provided in the job description)
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