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Bilingual Customer Success Specialist (PST, Remote)

February, 26

  • usaRemote in Canada
  • usaFull-time
  • usaCustomer Success
  • usaRemote
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Overview: - Join PolicyMe, a Toronto-based startup modernizing insurance. - Seeking a Bilingual Customer Success Specialist to assist with life insurance applications. - Remote-first, Canadian-based role with flexible shifts. Key Responsibilities: - Advocate for customers and communicate with partners. - Manage caseload through underwriting, coordinate medical exams, and track payments. - Administer policy changes and maintain accurate records. - Collaborate on cross-functional projects for a seamless customer experience. - Uphold honesty and integrity, and be open to additional tasks. Requirements/Skills/Qualifications: - 1-2 years of relevant insurance experience in customer service or sales. - Bachelor’s degree preferred. - Intermediate Google Suite skills. - Extraordinary communication skills in English and French. - Empathy and a desire for continuous learning. - Ability to multi-task in a fast-paced environment. - Honesty and integrity. Compensation & Benefits: - Generous PTO (20 vacation days). - Access to stock options and health benefits. - Remote-first team with in-person socials and office option. - Resources for professional development, including L&D budget and performance reviews. - Commitment to equal opportunity and accessibility. (Note: Specific compensation figures and detailed benefits were not provided in the original text.)
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